News

Pet Horse & Farm turns 50!

Pet Horse & Farm turns 50!

 

PET HORSE & FARM TURNS 50!

We are very excited that our business is now 50 years old! 

If you have been a customer of ours for a long time, or just a couple of weeks we want to hear from you! We have been told some great stories lately from customers who have been shopping at Pet Horse & Farm. Share your story with us via email, phone or Facebook and we will share them with you throughout our 50th year! 

Phone: 1300 362 326

Email: sales@pethorsefarm.com.au

Click here to read about our story.  

Staff Member at 82 years

Eric, an original staff member at 82 years old - luckily our staff don't lift like this anymore! 

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Birthday Customers Farm Horse Pet Stories
PHF Book Giveaway!

PHF Book Giveaway!

We have a great selection of animal books, which we will be reviewing over the next few months for Hardie Grant Books. 
and.... we have FREE copies to give away to Pet Horse & Farm customers each week!

See our Facebook Page here for more details. 

Basil enjoying the book of the week "Unlikely Friendships"

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birds book cats dogs friendships giveaway horses pets
We Love Chooks

We Love Chooks

We recently interviewed James from The Stables of Como in South Yarra, Melbourne.

He fills us in on the beloved chooks who live behind The Stables Café by the veggie gardens which is set against the charming Como House and Gardens. 

Pet Horse & Farm sell a great range of chook supplies & deliver all over Melbourne. Check out the Chook page our website:
chook 

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Chickens Chooks Como Farm Horse Melbourne Pet South Yarra Stables

Greyhound Adoption Program

This month we would like to promote the Greyhound Adoption Program (GAP)

We recently interviewed Nic, who kindly answered the below questions on her experience with the GAP program.

Greyhounds make loving pets and there are many who need new homes once their racing career is over.

Please ‘like’ the GAP Facebook Page

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dog GAP greyhound pets

Free Delivery for orders over $100*

In the lead up to Christmas we are offering FREE DELIVERY to Metropolitan Melbourne for customers who spend $100 or more.

We also have a van load of Christmas Hampers full of treats and toys for your dog - just spend $50 on dog food or supplies and we will send a hamper out!

 

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A Tale About a Horse of Course

A Tale About a Horse of Course

The dominant success of the international racehorses over this year’s Spring Carnival is not all about what they eat – but we are very happy to play a part.

In 2014 the Caulfield Cup, Cox Plate and Melbourne Cup were won by horses from Japan, the UK and Germany. Pet Horse & Farm is responsible for sourcing, sometimes manufacturing and supplying all of the feed, bedding and supplements these world class athletes require.

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Carrots Feed Horse Melbourne Cup Pet Horse & Farm Protectionist

Pet Horse & Farm mix it up for the World's Best

On Saturday 27 September the first contingent of international racehorses arrived in Australia for an assault on the 2014 Spring Racing Carnival.

In the lead up to these world class thoroughbreds touching down, Pet Horse & Farm and Dr Peter Huntington, Leading Equine Nutritionist from Kentucky Equine Research, have been helping to master a range of custom horse mixes specific to the needs of international trainers chasing the spoils of the Melbourne Cup – the world’s richest staying race.

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Pet Horse & Farm on 'The Block'

At Pet, Horse and Farm we’re delighted to have played a part in Max and Karstan’s continuing success on the popular TV show, The Block. 

When the couple faced the challenge to design a dining display that was both sustainable and stylish they dreamed up an intelligent solution: reusable, recyclable straw.

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Delivery Pet Horse & Farm Straw The Block
Gleeson and his Golden Retriever

Gleeson and his Golden Retriever

Pet Horse and Farm recently sponsored Nick Gleeson, vision impaired athlete and international explorer, in his successful completion of a marathon on a cool Melbourne morning.

We asked Nick to tell us a little bit about the relationship between a vision impaired person and their Seeing Eye dog and we think his thoughts make pretty good reading for any fellow pet lover!

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Blind Sports Victoria Nick Gleeson Pet Horse & Farm Seeing Eye Dogs Australia

New Website Launched

Welcome to the new Pet Horse Farm online shopping experience. Pet Horse Farm had been in operation as a retail shopfront for nearly 50 years in the Essendon area until we closed our doors on Saturday 31 May 2014. While we are missing the face to face interaction with our customers the support we have received for our home delivery service has been overwhelming.

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FAQ

Delivery

1. When will my order arrive?

Orders are usually delivered within 1-3 days. Occasionally if it is a
product we do not keep in stock we will need to order it in. This usually is
very fast and can still be delivered within 1-3 days but please allow 1-5 days
(usually if you order at the start of the week, it will arrive by the end of
the week). If there are any delays we will contact you.

2. What is the difference between sendle and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I live in an apartment, can you still deliver?

Yes we can! Please state when ordering in the 'delivery notes' section a day
and time that works with you as you will need to be present to accept the
order. Please give us as wide of a window as you can or multiple days to choose
from so that we have a better chance of fitting you into a run. Only thing is
no we cannot bring your order up to your room as we are not allowed to enter
building complexes, nor can we leave your order in the lobby unattended.

If we attempt delivery during your recommended times and are unsuccessful,
we will ask that you pick your order up from our Keilor store or we will
process a refund.

4. I received my order but have an item that is listed as 'to
follow'. What does this mean?

Sometimes products take a little longer than we hoped to come in so we have
delivered to you what we had and left an invoice outlining what is 'to follow'.
You can expect these items within a couple of days.

5. I’ve entered the wrong address on my order, what can I do?

Please give us a call as soon as you realise, and we can change this on your
order before it goes out. If we do not find out before we attempt delivery an
additional delivery fee will be charged to redeliver.

6. The item I’ve received is wrong or faulty?

Please get in touch with us or email through some photos of what is wrong
and we can fix it straight away. We can either swap the product for a new one
or process a refund and pick the item up. We ask that these claims are made
within a week of the delivery being dropped off.

7. Can you deliver to a PO box?

Sadly not. Our drivers are privately run and do not work with Auspost neither does Sendle our postal courier. Please enter a valid street address for delivery.

Ordering

1. There is a product I am after but it's not on the
website, can you get it in?

Usually the answer is yes! Just give us a call and we will try to source it
for you.

2. What is the difference between Sendle
and local delivery?

We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.

Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.

3. I have a discount code but it isn’t working?

Please send us an email or give us a call and we can find out what’s wrong,
or process the order over the phone for you.

4. Do you price match?

Unfortunately we cannot price match as the prices we have listed are the
cheapest we can do them for. If you have any questions you are more than
welcome to give us a call.