News

    Gleeson and his Golden Retriever

    Gleeson and his Golden Retriever

    Pet Horse and Farm recently sponsored Nick Gleeson, vision impaired athlete and international explorer, in his successful completion of a marathon on a cool Melbourne morning.

    We asked Nick to tell us a little bit about the relationship between a vision impaired person and their Seeing Eye dog and we think his thoughts make pretty good reading for any fellow pet lover!

    Read more
    Blind Sports Victoria Nick Gleeson Pet Horse & Farm Seeing Eye Dogs Australia

    FAQ

    Delivery

    1. When will my order arrive?

    Orders are usually delivered within 1-3 days. Occasionally if it is a
    product we do not keep in stock we will need to order it in. This usually is
    very fast and can still be delivered within 1-3 days but please allow 1-5 days
    (usually if you order at the start of the week, it will arrive by the end of
    the week). If there are any delays we will contact you.

    2. What is local delivery?

    We offer a to-your-door delivery service with our own fleet of drivers. This
    is the local delivery option and is your fastest option to get your order as
    the above delivery times apply.

    3. I live in an apartment, can you still deliver?

    Yes we can! Please state when ordering in the 'delivery notes' section a day
    and time that works with you as you will need to be present to accept the
    order. Please give us as wide of a window as you can or multiple days to choose
    from so that we have a better chance of fitting you into a run. Only thing is
    no we cannot bring your order up to your room as we are not allowed to enter
    building complexes, nor can we leave your order in the lobby unattended.

    If we attempt delivery during your recommended times and are unsuccessful,
    we will ask that you pick your order up from our Keilor store or we will
    process a refund.

    4. I received my order but have an item that is listed as 'to
    follow'. What does this mean?

    Sometimes products take a little longer than we hoped to come in so we have
    delivered to you what we had and left an invoice outlining what is 'to follow'.
    You can expect these items within a couple of days.

    5. I’ve entered the wrong address on my order, what can I do?

    Please give us a call as soon as you realise, and we can change this on your
    order before it goes out. If we do not find out before we attempt delivery an
    additional delivery fee will be charged to redeliver.

    6. The item I’ve received is wrong or faulty?

    Please get in touch with us or email through some photos of what is wrong
    and we can fix it straight away. We can either swap the product for a new one
    or process a refund and pick the item up. We ask that these claims are made
    within a week of the delivery being dropped off.

    7. Can you deliver to a PO box?

    Sadly not. Our drivers are privately run and do not work with Auspost. Please enter a valid street address for delivery.

    Ordering

    1. There is a product I am after but it's not on the
    website, can you get it in?

    Usually the answer is yes! Just give us a call and we will try to source it
    for you.

    2. What is local delivery?

    We offer a to-your-door delivery service with our own fleet of drivers. This
    is the local delivery option and is your fastest option to get your order as
    the above delivery times apply.

    3. I have a discount code but it isn’t working?

    Please send us an email or give us a call and we can find out what’s wrong,
    or process the order over the phone for you.

    4. Do you price match?

    Unfortunately we cannot price match as the prices we have listed are the
    cheapest we can do them for. If you have any questions you are more than
    welcome to give us a call.