It has been a busy Spring for Pet Horse & Farm with some fantastic results for our locally based trainers, as well as some pleasing reports from the connections of international horses descending on Melbourne. We were wrapped to see mighty mare Winx take out the Cox Plate, feasting on our grains and hay when based in Melbourne.The Waller team had a stellar carnival and we’re always happy to see them do well.
Our association with travelling international stars continued this year as we looked after the feed, bedding and carrots and apples for the overseas contingent of horses at Werribee. In addition we have been developing some custom mixes for young trainer Matt Cumani, who had Grey Lion in the Melbourne Cup.We were pleased to hear that Grey Lion had eaten up better than other horses that travelled to Australia in the past…we must be doing something right!
If you need any nutritional advice or might even like a custom mix developed and bagged for your team, please contact us at sales@pethorsefarm.com.au
Spring is also a great time for gardening and we have sold hundreds of bales of Pea Straw all over Melbourne, we hope you’ve been able to snap up our 6 pack or 8 pack option, or if not, there is still time!
See below for our specials for November.
1. When will my order arrive?
Orders are usually delivered within 1-3 days. Occasionally if it is a
product we do not keep in stock we will need to order it in. This usually is
very fast and can still be delivered within 1-3 days but please allow 1-5 days
(usually if you order at the start of the week, it will arrive by the end of
the week). If there are any delays we will contact you.
2. What is the difference between sendle and local delivery?
We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.
Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.
3. I live in an apartment, can you still deliver?
Yes we can! Please state when ordering in the 'delivery notes' section a day
and time that works with you as you will need to be present to accept the
order. Please give us as wide of a window as you can or multiple days to choose
from so that we have a better chance of fitting you into a run. Only thing is
no we cannot bring your order up to your room as we are not allowed to enter
building complexes, nor can we leave your order in the lobby unattended.
If we attempt delivery during your recommended times and are unsuccessful,
we will ask that you pick your order up from our Keilor store or we will
process a refund.
4. I received my order but have an item that is listed as 'to
follow'. What does this mean?
Sometimes products take a little longer than we hoped to come in so we have
delivered to you what we had and left an invoice outlining what is 'to follow'.
You can expect these items within a couple of days.
5. I’ve entered the wrong address on my order, what can I do?
Please give us a call as soon as you realise, and we can change this on your
order before it goes out. If we do not find out before we attempt delivery an
additional delivery fee will be charged to redeliver.
6. The item I’ve received is wrong or faulty?
Please get in touch with us or email through some photos of what is wrong
and we can fix it straight away. We can either swap the product for a new one
or process a refund and pick the item up. We ask that these claims are made
within a week of the delivery being dropped off.
7. Can you deliver to a PO box?
Sadly not. Our drivers are privately run and do not work with Auspost neither does Sendle our postal courier. Please enter a valid street address for delivery.
1. There is a product I am after but it's not on the
website, can you get it in?
Usually the answer is yes! Just give us a call and we will try to source it
for you.
2. What is the difference between Sendle
and local delivery?
We offer a to-your-door delivery service with our own fleet of drivers. This
is the local delivery option and is your fastest option to get your order as
the above delivery times apply.
Sendle is our postage service which will be posted to you through the
courier sendle and estimated wait times are calculated at check out.
3. I have a discount code but it isn’t working?
Please send us an email or give us a call and we can find out what’s wrong,
or process the order over the phone for you.
4. Do you price match?
Unfortunately we cannot price match as the prices we have listed are the
cheapest we can do them for. If you have any questions you are more than
welcome to give us a call.
